2024 Genie Garage Door Openers Manual: Programming, Operation, and Maintenance for Belt/Chain Drive Models (2024)

Garage door openers are essential in ensuring your garage door’s smooth operation. They come in various types and models, each designed to meet specific needs and preferences.

This manual aims to provide clear and straightforward information about different models of garage door openers, focusing on their programming, operation, and maintenance.

We cover several key models, including:

• Standard Models
  
• Single Bulb Models
  
• Dual Bulb Models
  
• Battery Backup (BBU) Models
  
• Integrated Wi-Fi Models
  
• Integrated LED Lighted Models
  
• Wireless Wall Console Models
  
• Chain & Belt Tube Rail Models
  
• Chain & Belt Channel Models

These models are part of the Genie® brand, a renowned name in the garage door opener market. It’s important to note that while this manual contains a range of models, not all illustrations may exactly match the model you have purchased.

Therefore, skipping steps or pages irrelevant to your specific model is advisable.

Safety Notifications & Instructions

Safety is critical for any mechanical device, especially garage door openers. This section outlines the key safety instructions to reduce risks associated with moving doors and electrical components:

• Moving Door Warning:Always ensure the doorway is visible and free of obstructions before operating the door. It’s crucial to keep people, particularly children, away from the opening while the door is in motion. Additionally, avoid operating a door that is jammed or has a broken spring.

• Electrical Shock Warning:Always turn off the power before opening the opener cover to prevent electrical accidents. Ensure that wires are not pinched or near moving parts when replacing the cover. The opener must be properly grounded to avoid electrical hazards.
  
• Spring Tension Warning:Spring-related repairs and adjustments should only be handled by trained professionals with the right tools. Do not attempt to remove, repair, or adjust springs or related components yourself.

Key Installation Instructions

Proper installation of your garage door opener is important for safety and functionality. Follow these guidelines to reduce the risk of injury or death:

• Read and follow all safety, installation, and operation instructions. If there’s any confusion or lack of understanding, contact The Genie Company for clarification.
  
• Do not install the opener on an improperly balanced door. Imbalances can lead to severe injuries.
  
• Remove all ropes and disable any locks connected to the door before installation.
  
• Install the opener at a height of at least 7 feet above the floor. Ensure the emergency release is accessible yet out of the reach of children.
  
• Do not connect the opener to a power source until instructed.
  
• Position the wall control button in a visible location, out of reach of children, and away from moving parts.
  
• Install safety labels and emergency release handles as per the guidelines.

Electrical Safety Warning

The opener is equipped with a grounded electrical plug for protection. It is designed to fit only grounded electrical outlets. Do not alter the plug. If your premises lack grounded outlets, have a licensed electrician install one.

Remember, the opener must be properly grounded to prevent injury and equipment damage.

Extension cords are not to be used under any circ*mstances. Check local building codes for hard-wired connection requirements, which a licensed electrician must carry out.

Safety & Standard Features of Genie® Garage Door Openers

Courtesy by Genie

When considering the safety and efficiency of garage door openers, the Genie® brand stands out with its range of innovative features. Here, we’ll delve into the key safety and standard features that make these openers reliable for homeowners.

1. Safe-T-Beam® (STB) Non-Contact Reversing System:

• This system places an infrared beam across the door opening, impacting only the door’s downward travel.
  
• It stops an open door from closing or reverses it while descending.
  
• The system can only be overridden with constant pressure on the wired wall console.
  
• If the beam is obstructed, the door reverses to its fully open position.
  
• Self-diagnostic LEDs on STBs and powerhead help in identifying operational issues.

2. Contact Reversing System:

• This automatically reverses a closing door if it comes into contact with an obstruction.

3. Manual Emergency Release:

• A pull handle and cord manually release the door from the opener, which is crucial during power failures or emergencies.
  
• It is important not to use the emergency release cord to pull the door open or closed.

4. Automatic Lighting System:

• The lighting system activates when the door is used and turns off automatically after 4 minutes.
  
• This feature can be manually controlled from the wall console.

5. Genie Battery Backup (BBU):

• Available with select models, it provides power during power failures. It should be installed after the opener is fully set up and tested.

6. Integrated Aladdin Connect® (iDCM):

• This feature, available with certain models, allows for secure operation via a mobile app from anywhere.

7. Wall Console:

• Wired Wall Console: Includes an open/close button, light control, and Sure-lock™ security switch.
• Wireless Wall Console: Similar to a remote control, it features an operation button and light control with an operational delay option.

8. Intellicode® Encryption and Remote(s):

• This encryption system enhances security by changing the access code each user uses.
  
• Factory-programmed remotes are included with the opener.

Opener Programming & Accessory Installations

Programming your Genie® garage door opener and installing accessories is a straightforward process. However, safety precautions are essential, such as ensuring no obstructions in the door’s path and restricting access during programming.

Programming Steps:

• Down Travel Limit: Adjusts how far the door travels downward.
  
• Up Travel Limit: Adjusts the upward travel of the door.
  
• Force Control: This pre-set feature determines the power to operate the door.
  
• Contact Reverse Test and Adjustment: Ensures the door reverses upon contacting an obstruction.
  
• Remote Control Programming: Factory-programmed remotes can be supplemented with additional ones.
  
• Wireless Wall Console Installation and Programming: If equipped, this needs to be set up and synchronized.
  
• Accessory Programming: Includes programming of wireless consoles, keypads, built-in vehicle remotes, and the Aladdin Connect system.
  
• Install Battery Backup: If your model includes a BBU, install it after all other programming is complete.

Term Definitions

• Travel Limits: The adjustable setting for door travel distance.
  
• Force Control: A non-programmable setting related to the power required to operate the door.
  
• Remote & Accessory Programming: Synchronizes various remote devices with the powerhead.

Note: Each programming step must be completed within 30 seconds of initiation. If time expires, indicated by RED LEDs, restart the step as necessary.

Programming Down Travel Limit

Image Courtesy by Genie

To ensure your Genie® garage door opener operates safely and effectively, correctly programming the down travel limit is crucial. Let’s walk through the steps, keeping in mind important safety precautions and procedures.

Safety First

• It’s vital to have a clear view of the doorway and ensure it’s free of obstacles or people. This reduces the risk of injury or property damage.
  
• Avoid operating the unit from the wall control before setting the limits, as this can cause significant damage to the opener.
  
• Before setting limits, the carriage must be correctly engaged to the turnbuckle. For guidance, refer to the installation poster, contact Customer Service at 1-800-35-GENIE, or visit the Genie website.
  
• Remember, do not set limits if the Battery Backup is attached. The opener must be connected to AC power for proper operation.

Engaging Door to Carriage

1. Manually lift the door until the carriage uses the bullet on the chain/belt systems.
   
2. Ensure the lever is in the UP position for Channel Models and Tube Rail Models.
   
3. The carriage should be securely locked to the opener, and the door should be positioned between fully open and closed. Avoid starting with the door in either extreme position.

Programming Down Limit

1. Press and hold the DOWN arrow button until the long LED lights up in BLUE.
   
2. Release the DOWN arrow button; the long LED will then flash BLUE.
   
3. Continue holding the DOWN arrow button until the door is fully closed. If the door closes too far, use the UP arrow button for adjustments. The door should rest on the floor, compressing the weatherstrip just enough to seal the door width.
   
4. Press and release the SET/PRGM button. Both LEDs will flash BLUE and then go out, indicating the DOWN limit is now programmed.

Programming Up Travel Limit

1. Press and hold the UP arrow button until the long LED turns BLUE.
   
2. Release the UP arrow button; the round LED will flash BLUE.
   
3. Hold the UP arrow button until the door is fully open. Use the DOWN button for fine adjustments if necessary. The door should open fully without bending, buckling, or stretching the door spring cables.
   
4. Press and release the SET/PRGM button. Once both LEDs flash BLUE and turn off, the UP limit is successfully programmed.

Programming Force and Contact Reverse

Force Control

1. The force controls are set automatically upon first use of the wall control with the garage door opener.
   
2. The door must complete a full open-to-close and close-to-open cycle to record the settings.

Safety Warning

• Never adjust force settings to compensate for damage like an unbalanced door, binding door track, or broken spring.
  
• Perform a monthly CONTACT REVERSE TEST to ensure safety and proper functioning.

Force Control Adjustments

• Factory settings usually remain within safe parameters and should not need adjustments. If required, consult the “SPECIAL INSTALLATION INFORMATION” section for guidance.

Contact Reverse Test

1. Place a 2 x 4 board flat on the floor at the center of the door opening.
   
2. Close the door using the wall control. The door should stop and reverse within 2 seconds upon contacting the board, and the long LED on the powerhead will flash RED.
   
3. Remove the board and operate the opener again to reset the LEDs.

Contact Reverse Adjustment

1. Recheck the Down Travel Limit settings if the door doesn’t stop and reverse correctly.
   
2. Repeat the Force Control section to ensure force limits are set correctly.
   
3. Perform the Contact Reverse Test again. Continue this process until the door passes the test.

For any adjustments outside these basic settings, refer to the “SPECIAL INSTALLATION INFORMATION” section for detailed guidance.

Ensuring these settings are correctly programmed is key to the safe and efficient operation of your Genie® garage door opener.

Programming Additional Remote Controls and Accessories for Genie® Garage Door Openers

Programming additional remote controls for your Genie® garage door opener is simple yet important. Here’s a detailed guide to help you through this process and instructions for programming the wireless wall console and keypad.

Programming Additional Remote Controls

Initial Note:

• The remote controls included with your opener may have been pre-programmed at the factory.
  
• These instructions apply to additional remote control transmitters bought separately and can be used to re-program existing remotes.
  
• Each programming step must be completed within 30 seconds. If time expires, indicated by two RED LEDs, restart the step.
  
• Avoid holding the remote too close to the powerhead during programming.
  
• Each button on each remote must be programmed individually.

Steps

1. Remove the protective film from the remote battery.
   
2. Press and hold the SET/PRGM button on the opener for two seconds until the ROUND LED turns BLUE and the LONG LED flashes PURPLE.
   
3. Stand at least 5 feet from the opener and press and release the desired remote button twice. The opener LEDs will flash and turn off, indicating successful programming.
   
4. Test the programmed button; the opener should run.
   
5. Repeat these steps to program other buttons on the same remote or other openers.

Programming the Wireless Wall Console (Included with Select Models)

Step 1: Program to Garage Door Opener

• Open the console cover and remove the battery tab.
  
• Enter remote control programming mode.
  
• Press and hold the program button on the opener until the round LED turns blue, then release.
  
• When the round LED goes out and the long LED flashes purple, press the DOOR button on the WALL CONSOLE three times or until the door operates.

Step 2: Operating the Door with Wall Console

• The DOOR Button runs the opener.
  
• The DELAY Button adds a 10-second delay per press, up to 30 seconds.
  
• The LIGHT Button overrides the automatic timed light function.

Step 3: Mounting the Wall Console

• Remove the battery cover and batteries.
  
• Drill pilot holes for mounting screws.
  
• Hook the console onto the screw, secure it with another screw under the battery cover, then reinstall the batteries and cover.

Programming the Keypad (For Single Door Setup)

Step 1: Programming a PIN Number

• The factory default PIN is 3-5-7.
  
• Ensure the keypad backlight is off.
  
• Enter programming mode.
  
• Press 3-5-7 on the keypad, then press the UP/DOWN key 3 to 4 times until the opener operates.
  
• It’s recommended that the factory default PIN be changed.

Step 2: Changing the Default PIN

• Enter the default pin (3-5-7).
  
• Press the PROGRAM key once.
  
• Enter a new PIN (3-8 digits) and press PROGRAM.
  
• Your new PIN is now set.

Step 3: Operating the Keypad

• Enter the PIN and press the UP/DOWN key to operate the opener.
  
• The keypad stays active for 15 seconds after a successful entry.

Resetting PIN

• Press and hold both the PROGRAM and UP/DOWN keys for about five seconds until the LED blinks and goes out.

Mounting the Keypad

• Remove the battery cover and batteries.
  
• Drill pilot holes for mounting screws, install the keypad and secure it to the wall.
  
• Reinstall batteries and cover.

Programming Your Wireless Wall Console

The following comprehensive guide provides step-by-step instructions to seamlessly integrate this technology into your daily routine.

Step 1: Programming the Wall Console to Your Garage Door Opener

Firstly, it’s essential to program the wall console to communicate with your garage door opener:

1. Start by opening the console cover. You’ll need to remove the battery tab before initiating the programming process.
   
2. To enter the remote control programming mode, refer to your opener’s manual. The process typically involves pressing and holding the program button on the opener until the LED indicator turns blue. Once you release the button, the LED turns off, and another LED begins flashing purple.
   
3. Now, interact with the WALL CONSOLE. Press the DOOR button three times or until you observe the garage door operating. This confirms successful programming.

Step 2: Operating the Door Using the Wall Console

Operating your garage door is straightforward with the wall console. It provides three main functions:

• DOOR Button: Activates the garage door opener.
• DELAY Button: Adds a 10-second delay to the door’s operation for each press, up to a maximum of 30 seconds. The door operates automatically after the set delay.
• LIGHT Button: Overrides the garage door opener’s automatic light function, offering manual control.

Step 3: Mounting the Wall Console

For safety and ease of use, mount the Wall Console properly:

1. Begin by removing the battery cover and the batteries.
   
2. Drill a pilot hole in the wall. Use a 3/32″ drill bit for the slotted mounting hole screw or a 5/32″ bit if you’re using drywall anchors.
   
3. Insert a screw into this pilot hole, leaving a small gap (about 1/8″) between the screw head and the wall surface.
   
4. Position the console’s slotted mount over the screw.
   
5. Mark a spot for the second screw (found under the battery cover), drill a pilot hole, and secure the console to the wall.
   
6. Lastly, reinstall the batteries and cover.

Programming Your Keypad

Resetting the PIN

Changing your Personal Identification Number (PIN) is essential for security:

1. Hold both the PROGRAM and the Up/Down keys for approximately five seconds.
   
2. Wait for the LED indicators to blink slowly and then stop. This indicates that previous programming has been erased.
   
3. You can now create a new PIN, starting with STEP 1.

Step 1: Programming a PIN Number for a Single Door

The keypad comes with a default factory PIN, usually the sequence 3-5-7. To sync the opener and keypad:

1. Ensure the keypad backlight is off.
   
2. Put your garage door opener in the remote control PROGRAMMING MODE.
   
3. Enter the sequence 3-5-7 on the keypad.
   
4. Press the UP/DOWN key slowly, three to four times, until the garage door opener responds. This completes programming for a single door opener and keypad.
   
5. It’s advisable to change the default PIN for enhanced security. Follow STEP 2 for this.

Step 2: Changing the Default PIN of 3-5-7

To customize your PIN:

1. Enter the default PIN (3-5-7).
   
2. Press the PROGRAM key once.
   
3. Enter a new PIN of your choice (3 to 8 digits).
   
4. Press the PROGRAM key again to finalize. Your new PIN is now active, and the old one is deactivated.

Step 3: Operating the Keypad with the Opener

For single-door operation

1. Ensure the keypad’s backlight is off.
   
2. Enter your PIN.
   
3. Press the UP/DOWN key, and the opener will activate.
   
4. Note that the keypad remains active for 15 seconds after a successful entry. During this period, any key press will operate the opener.

Mounting the Keypad

Mounting the keypad correctly is crucial for optimal performance and safety:

1. Start by removing the battery cover and batteries.
   
2. Drill a 3/32″ pilot hole for the top mounting screw.
   
3. Insert a screw into this hole, ensuring a 1/8″ gap remains between the screw head and the wall.
   
4. Attach the keypad’s slotted mount to the screw.
   
5. Mark the position for the bottom screw, drill a pilot hole, and secure the keypad to the wall. Avoid over-tightening.
   
6. Finally, reinstall the batteries and cover.

Programming Vehicle Controls

Programming the HomeLink® System

Step 1: Resetting HomeLink

The first step in programming your vehicle’s HomeLink system involves resetting it to its factory settings. This is an important step, especially if you’ve previously programmed other devices. Here’s how to do it:

1. Simultaneously press and hold the first and third buttons on the HomeLink system.
   
2. Watch for the HomeLink indicator to blink slowly and then rapidly. This process takes about 20 seconds.
   
3. Once the indicator changes its blinking pattern, release both buttons.

Remember, resetting HomeLink will erase all settings for previously programmed garage door openers.

Programming the Car2U® System

Restoring Car2U to Default Settings

The Car2U system comes with a pre-set default configuration:

• Button 1 is set for Genie® Manufactured Openers
  
• Button 2 for LiftMaster® Manufactured Openers
  
• Button 3 for Wayne Dalton® Manufactured Openers

To reset Car2U to these settings:

A. Press and hold buttons 1 and 3 simultaneously for 20 seconds or until all three LED indicators start flashing.

B. Release both buttons. The system will now revert to factory default settings.

Step 1: Linking HomeLink to a Remote

Select which HomeLink button you wish to use for opening your garage door.

Important Reminder: Clearing your Car2U remote will erase all settings for previously programmed garage door openers. Also, ensure that you hold the remote about two inches away from the HomeLink button during programming.

Step 2: Programming Car2U with Your Opener

To sync your Car2U system with your garage door opener:

A. Press your chosen Car2U button for two seconds, then release. Repeat this step. The long LED indicator will flash blue and then switch off.

B. Continue pressing the same Car2U button a few more times until the garage door responds.

Step 3: Programming HomeLink with Your Opener

For HomeLink:

A. Press your selected HomeLink button for two seconds and release. Repeat this step. Watch the long LED flash blue, then turn it off.

B. Keep pressing the HomeLink button until the garage door responds.

Step 4: Modifying Factory Default Button Settings for Genie® Openers

To customize the default button settings for a Genie® Opener:

A. Briefly press and hold buttons 1 and 3 (about one second) and then release. All three LEDs will light up solid red.

B. Press and hold the button (either 2 or 3) you wish to reassign. The corresponding LED will start flashing. While holding this button, press and release button 1 again.

C. Let go of the button being held. Wait for the LED to stop flashing. This button is now programmed. Repeat Step 2 for a second opener.

Additional Notes: For further guidance, consult the vehicle’s manual or visit the respective websites,www.homelink.comorwww.geniecompany.com, for more detailed instructions.

Remember, programming your vehicle’s HomeLink and Car2U systems enhances the convenience and safety of operating your garage door directly from your vehicle, providing seamless integration between your car and home.

Setting up Aladdin Connect®

Pre-Installation Guidelines

Before proceeding with the installation of Aladdin Connect®, ensure that your garage door opener is fully installed, programmed, and tested. It’s crucial to follow these safety instructions meticulously to minimize the risk of injury or death.

Key Safety Instructions

• Children should never be allowed to operate or play with door controls.
  
• Install the entrapment warning placard near the wall control in a visible location.
  
• Avoid crossing the path of a moving door under any circ*mstances.
  
• Never remain under a stationary or partially open door.
  
• The Aladdin Connect® is designed for unattended operation, and the door may move unexpectedly.

Remember to keep these instructions for future reference.

Genie® Integrated Aladdin Connect® Models

Aladdin Connect® is an innovative app that allows you to remotely operate your garage door openers/controllers. The app offers multiple features:

• User-specific access customization.
  
• Notifications for door operations, including details about the user, time, and day.
  
• A history log showing opener usage with dates and times.
  
• Customizable rules for door closure at specific times or after being open for a set duration.
  
• Integration with various smart home platforms.

Wi-Fi Signal Check

Before you start setting up Aladdin Connect®, ensure your garage has a strong Wi-Fi signal:

• Connect your smartphone to your home Wi-Fi.
  
• Walk into the garage and check the Wi-Fi signal strength at the location where the opener will be installed – a minimum of two bars is required.
  
• If the Wi-Fi signal is weak, consider repositioning your Wi-Fi router, moving it closer to the garage, or using a Wi-Fi extender.

Downloading Aladdin Connect® App

• Download the Aladdin Connect® app for iOS or Android. Scanning options are available in the manual.

App Setup

Follow these steps in the Aladdin Connect® app:

• Create an account.
  
• Add your device.
  
• Configure Wi-Fi settings.
  
• Add users and set rules.

Belt/Chain Drive Garage Door Openers

This manual also covers programming, operation, and maintenance for various garage door opener models, including single-bulb models, dual-bulb models, BBU models, iDCM models, and integrated LED-lighted models.

QR Code Scanning

Scan the Aladdin Connect® QR Code in the front of this manual or on the powerhead as directed by the app.

Important Reminder

• Do not use photocells from other manufacturers with this operator.
• This manual should be left with the homeowner for future reference.

Warning: This opener should only be used with a sectional residential door to avoid the risk of injury or property damage.

Post-App Configuration

After completing the app setup:

• Open the garage door using the wall control, wait 10 seconds, then close the door and wait another 10 seconds.
  
• Check the door status in the app. If incorrect, repeat the opening and closing process at 10-second intervals until the app displays the correct status.
  
• Place the unintended operation warning placard next to the garage door opener’s wall button. This should replace the standard warning placard.

Note:Aladdin Connect®, its embedded software, and related application software are governed by the Terms and Conditions available atwww.geniecompany.com/aladdinconnect.

Special Installation Information

Caution: Avoiding Injury and Damage

• Never use force settings as a workaround for any kind of damage, such as an unbalanced door, a binding door track, or a broken spring.
  
• Conduct a Contact Reverse Test every month for safety.

Force Settings

These settings, pre-set at the factory, are usually applied during the Open/Closed Limit settings steps. Normally, you shouldn’t need to adjust these settings.

However, adjustments might be necessary in cases like:

1. Doors with stiff weather seals.
   
2. Doors that begin to close but stop and reverse before fully closing.
   
3. Doors that start opening but stop before fully opening.

Here’s how to adjust the force settings:

1. Hold the UP and DOWN arrow buttons simultaneously until the ROUND LED changes to RED, then release the buttons.
   • The LEDs will indicate the current force level (refer to the accompanying chart for details).
     
2. Use either the UP or DOWN arrow button to select the required UP force setting, as detailed in the chart.
   
3. Confirm your selection by pressing the PRGM button, which will lock in the UP FORCE setting.
   • The LEDs will then display the current DOWN FORCE setting (again, refer to the chart for clarity).
     
4. Adjust the DOWN force setting by pressing either the UP or DOWN arrow button, following the chart for guidance.
   
5. Lock in the chosen DOWN FORCE setting by pressing the PRGM button.
   
   • The LEDs will turn BLUE and then switch off, signifying that the force settings have been successfully updated.
     
6. Your opener is now calibrated and ready for operation and testing.
   
7. To ensure safety and proper functioning, operate the door using the wall console for two complete cycles and then conduct a safety contact reverse test.

Force Setting Chart

This chart details the force level settings for your garage door opener, indicated by the color of the Long and Round LEDs.

Use this chart to adjust and understand the force levels of your garage door opener based on the LED light combinations displayed.

How to Clear Memory of Remotes

Important Note: Clearing the memory of remotes from the powerhead will erase all previously programmed remotes, wireless keypads, and vehicle transmitters. The opener will not recognize signals from any of these devices, including those that are missing. However, this process does not affect the Aladdin Connect. After clearing, all existing or later recovered remotes, vehicles, and wireless keypads must be reprogrammed. Note that the garage door opener will still function normally with the wall console.

Steps to Clear Memory:

1. Initiate Clearing Process:
   • Press and hold the SET/PRGM button on the opener for two seconds.
     • The ROUND LED will turn BLUE, followed by flashing PURPLE.
       
2. Complete the Clearing Process:
   • While continuing to hold, press the UP and DOWN buttons simultaneously until both LEDs turn off.
     • This indicates that all remotes have been successfully erased from the system’s memory.
       
3. Verify the Clearing:
   • Press any button on a remote.
     • The opener should not respond, confirming that the memory has been cleared.

Adjusting Chain/Belt for Tube Type Rails

Important Note: These adjustments may be required after the initial installation and use of the unit.

Steps for Adjustment if Excessive Chain/Belt Sag Occurs:

1. Position the Door:
   • Open the garage door until the carriage is approximately at mid-travel, then stop.
     
2. Disengage the Carriage:
   • Manually disengage the carriage from the mechanism and then manually close the door.
     
3. Loosen the Turnbuckle:
   • Use a 7/16” wrench to loosen the nuts on the turnbuckle.
     
4. Adjust the Turnbuckle:
   • Rotate the turnbuckle counterclockwise to remove any slack from the chain or belt.
     
5. Check the Gap:
   • On the side opposite the turnbuckle, ensure that the chain/belt has a gap of about 1/4” to the bottom of the rail for proper adjustment.
     
6. Secure the Turnbuckle:
   • Once adjusted, tighten the nuts on the turnbuckle to secure it in place.
     
7. Ensure Proper Alignment:
   • Verify that the chain or belt is not twisted or bound in any way.
     
8. Re-engage the Carriage:
   • Manually open the garage door to re-engage the carriage with the turnbuckle.

Installing Safe-T-Beams® for Multiple Garage Doors (Avoiding Signal Interference)

Locating Safe-T-Beam® Pairs (Top-Down View)

For Multiple Garage Doors:

• Avoid positioning Safe-T-Beam® modules where their signals could intersect.
• Install the Transmitter (Red LED) Safe-T-Beams facing opposite directions on adjacent doors.

For a Single Garage Door:

• Identify which side of the garage is exposed to direct sunlight.
• Install the Transmitter (Red LED) on the side receiving direct sunlight.

Important Reminder:Only use Safe-T-Beams®, which is included with this opener. Other brands or types of photocells should not be used.

Safe-T-Beam® Self-Diagnostic Troubleshooting Chart

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Permanent Wiring Instructions

Note:Permanent wiring should only be done by a licensed electrician.

1. Cut the existing power cord OUTSIDE CHASSIS.
   
2. Remove the strain relief and power cord.
   
3. Ensure connections are made inside the chassis, with at least 6 inches of new power supply line wire INSIDE CHASSIS. (Check local electrical codes for compliance. Conduit, strain relief, and wire nuts are typically not provided.)

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Battery Backup Installation Guide

Ensure to follow these instructions only after your opener is fully installed, programmed, and has passed testing.

Compatibility Note: This opener is designed to work specifically with the Genie Battery Backup type. Batteries from other manufacturers are not compatible. Use only the provided Genie Battery Backup, part number 111658.0002.S.

Steps for Installing the Battery Backup (BBU):

1. Disconnect Power Source: Begin by unplugging the powerhead from its power source.
   
2. Installation for Dual Bulb Models:
   • Tilt the BBU at an angle of approximately 45 degrees and gently lower it into the designated slots located at the top rear of the powerhead.
     
3. Securing the BBU:
   • Fasten the BBU to the powerhead using the two self-tapping screws provided. Note that there are no pre-made holes in the rear cover; the screws will create their own threading.
     
4. For Single Bulb Models:
   • Place the BBU assembly adjacent to the opener. Secure it by installing the mounting screws into the ceiling or framing.
     
5. Connect the Battery:
   • Insert the battery harness into the connector found at the top of the powerhead.
     
6. Power Reconnection:
   • Finally, reconnect the powerhead to your power source.

Understanding the Battery Backup’s Operational Indicators

Once operational, refer to the troubleshooting section for conditions indicated by the LEDs on the Battery Backup. Normally, both LEDs will display a solid green light when fully charged.

Testing The Genie Battery Backup

Note: It is advisable to allow the battery backup to charge for 48 hours before testing. The opener may not operate on battery mode if the battery isn’t fully charged and will run at a reduced speed when powered by the backup.

1. Test Opener: Use the wall control or remote to ensure the opener is functioning correctly.
   
2. Power Off: Turn off the power to the opener by unplugging it or switching off the circuit breaker.
   
3. Operate on Battery: Use the wall or remote control. The opener will operate at a slower speed than usual.
   
4. Lighting Note: The work light will not operate in battery backup mode, but courtesy white LEDs will illuminate.

Note: Refer to the troubleshooting guide in the manual if any issues arise during these steps.

Maintenance Guidelines

To ensure peak safety, performance, and efficiency, it’s essential to regularly inspect and maintain both the door and opener.

Maintenance Schedule and Details

• Contact Reverse Test (Monthly): Reference Page 8 for instructions on conducting this system test.
  
• Lubricating Door Hardware (Monthly): Apply lightweight general-purpose grease to the rollers and hinges.
  
• Safe-T-Beam® System Check (Monthly): Inspect for loose connections, cracks, or worn insulation in wiring. Clean lenses to remove dirt and debris.
  
• Door Balance Check (Monthly): Refer to Maintenance Detail A for guidance.
  
• Battery Backup System Check (Monthly): Disconnect the opener from the outlet, and test with the remote or wall console. Replace the battery if necessary.
  
• Chain/Belt Adjustments (Yearly): Inspect for excessive slack and adjust as needed.
  
• Remote Battery Replacement (As Needed): Follow Maintenance Detail B for instructions.
  
• Light Bulb Replacement (As Needed): Follow Maintenance Detail C for guidance.

Detailed Maintenance Procedures

A – Door Inspection Steps:

1. With the door closed, pull the emergency release handle down and away from the door to disengage the carriage.
   
2. Manually raise and lower the door, which should move freely and smoothly.
   
3. Lift the door about 3-4 feet from the floor and release. The door should stay in place or slowly close. If the door moves rapidly, contact a professional technician for spring servicing.
   
4. Close the door and re-engage the carriage for automated operation.

B – Changing Remote Batteries:

• For 1-button remotes, replace the battery with a CR2032 coin cell, ensuring the positive side is up. Slide the cover back into place until it clicks.
  
• For 3-button remotes, open the case with a washer or coin, replace the battery (positive side up), and reassemble the case.

C – Changing Light Bulbs:

1. Disconnect power to the opener.
   
2. Open the powerhead lens covers by pressing the upper tabs and pulling them away.
   
3. Replace old bulbs with a maximum 60-watt incandescent, CFL, or LED equivalent. Genie LED bulbs are recommended for their compatibility and durability.
   
4. Reinstall the lens covers and reconnect power.
   
5. Test the light operation.

Note: Standard LED bulbs may impact the remote control range. Genie LED bulbs are specially designed to minimize these issues and enhance bulb life, offering resistance to opener vibrations and adverse weather conditions.

Models with integrated LED lighting may require specific kits available for order in the replacement parts section. Integrated Aladdin Connect® models require a minimum 40-watt (or equivalent) bulb, up to a maximum of 60 watts.

Troubleshooting Guide

Utilize this guide along with the self-diagnostic LEDs on the powerhead to troubleshoot any issues you might encounter.

Opener Does Not Operate with Wall Control

• Disable Sure-Lock™.
• Verify the power source by plugging a lamp into the outlet used for the powerhead. If the lamp works, the power source is fine; if not, check the fuse or circuit breaker.
• If power is adequate, inspect connections at powerhead terminals and wall console.
• Look for any reversed, broken, or cut wires. Staples can damage insulation and cause wire shorts. Repair or replace as necessary.

Opener Runs, but Door Does Not Move

• Ensure the carriage is correctly engaged with the chain/belt turnbuckle (Refer to the installation poster).
• Check if the chain/belt is intact and correctly positioned on its pulley.

Opener Operates from Wall Control, Not from Remote

• Inspect all remotes.
• Replace the remote battery.
• Reprogram the remotes to the powerhead.

Remote Range Issues

• Move the remote inside the car and/or point it at the garage door.
• Replace the battery.
• Adjust the opener’s antenna.
• Eliminate any potential signal interference (such as from radios).
• LED bulbs may interfere with the remote signal.

Door Reverses Before Closing or During Opening (Safe-T-Beam® System Malfunction)

• For new installations, verify the Door Arm position (Refer to the installation poster).
• Ensure that only the Safe-T-Beams® provided with the opener are installed.
• Check and adjust limits if needed.
• Check for a flashing red LED on the Safe-T-Beam® system and inspect for beam obstructions or misalignment.
• Inspect the garage door for binding.
• If the opener won’t close, you can force it by holding down the wall control button until the door is fully closed.
• Check for interference from nearby Safe-T-Beam® units.
• Contact Genie at 1-800-35-GENIE for further assistance.

Door Stops Before Fully Closing or Only Opens

• Inspect Safe-T-Beam® wire connections at the powerhead and STBs.
• Ensure limits are correctly set.
• Verify the Contact Reverse function.
• Check the garage door for binding.
• Review the closing “FORCE” control settings.

Door Stops Before Fully Opening

• Confirm that limits are correctly set.
• Ensure the door, opener, and springs are in good condition and properly lubricated.
• Check the closing/opening “FORCE” control settings.
• If there are issues with the garage door hardware or springs, seek professional assistance.

Door Only Closes

• Turn off Sure-Lock™.
• Verify that limits are properly set.
• Check the door’s balance, condition, and springs.
• Review the opening “FORCE” control settings.
• For hardware or spring issues, consult a professional.

Opener Activates Without Prompt

• Check for a stuck button on the wall control or remote.
• If a remote is lost or stolen, erase all remotes from the powerhead memory and reprogram new ones.

Noisy Operation

• Ensure all door fasteners are tight.
• Verify that the garage door is in good repair and properly balanced.
• Check that the opener is functioning correctly.

Opener Runs Slowly

• Assess the operating condition of the door; it may require professional repair or adjustment.
• Note: This opener is not designed for one-piece doors.

Powerhead-Led Indicators and Troubleshooting

Understanding Powerhead LED Signals

1. LED Indicator Interpretation: OFF – OFF
   
2. When Showing Normal Operation:
   1. Possible Issue: The unit is functioning correctly.
   2. Required Action: No action is necessary.
      
3. When Indicating No Response from Unit:
   1. Possible Issue: The unit is not responding or operational.
   2. Required Action: First, verify the power supply to the unit. If the power supply is functional and the issue persists, it’s advisable to contact a trained door system professional for further assistance and potential repairs.
      
4. LED Status: ON/RED/STEADY – ON/RED/STEADY
   1. Possible Problem: Limits are not set properly.
   2. Solution: Reprogram limits.
      
5. LED Status: ON/RED/FLASHING – ON/RED/FLASHING
   1. Possible Problem: Program error or component failure.
   2. Solution: Unplug the unit, wait 5 seconds, then plug it back in. If the issue persists, contact a trained door system technician.
      
6. LED Status: ON/BLUE/FLASHING – OFF
   1. Possible Problem: Remote control not programmed.
   2. Solution: Program the remote as instructed.
      
7. LED Status: ON/PURPLE/FLASHING – OFF
   1. Possible Problem: Remote control not programmed.
   2. Solution: Follow the programming steps.
      
8. LED Status: ON/RED/FLASHING – OFF
   1. Possible Problem: Safe-T-Beam® physical obstruction or signal interference.
   2. Solution: Check for any obstruction and realign Safe-T-Beam® pairs as necessary.
      
9. LED Status: OFF – ON/RED/FLASHING
   1. Possible Problem: Door contact during UP or DOWN travel, or a door component failure is detected.
   2. Solution: Remove obstructions and inspect the door’s spring, track, rollers, hinges, and fixtures.
      
10. LED Status: OFF – ON/RED/STEADY
    1. Possible Problem: Thermal cutout.
    2. Solution: Do not unplug the unit. Wait until the LED clears before operating.
       
11. LED Status: ON/PURPLE/STEADY – ON/PURPLE/STEADY
    1. Possible Problem: Component error.
    2. Solution: Contact a trained door system technician for assistance.
       
12. LED Status: OFF – ON/BLUE/FLASHING
    1. Possible Problem: The door will not open.
    2. Solution: Check the Sure-Lock™ feature. It should be OFF for normal operation.
       
13. LED Status: ON/PURPLE/FLASHING – ON/PURPLE/FLASHING
    1. Possible Problem: Radio receiver error.
    2. Solution: Unplug the unit, wait 5 seconds, and plug it back in. If the issue persists, contact a technician.

Battery Backup LED Indicators

1. Status: ON/GREEN STEADY – ON/GREEN STEADY
   1. Indication: The battery is charged and operational.
   2. Solution: None required.
      
2. Status: ON/GREEN FLASHING – ON/GREEN FLASHING
   1. Indication: The battery is discharging due to a power outage.
   2. Solution: Battery in use.
      
3. Status: ON/YELLOW FLASHING – ON/YELLOW FLASHING
   1. Indication: The battery is charging.
   2. Solution: None required.
      
4. Status: ON/RED TO YELLOW FLASHING – ON/RED TO YELLOW FLASHING
   1. Indication: Dead battery.
   2. Solution: Allow the battery to charge for 48 hours. Replace the battery if charging fails.
      
5. Status: ON/WHITE STEADY – ON/WHITE STEADY
   1. Indication: Battery Backup in operation.
   2. Solution: No fault detected. The courtesy light is active in battery backup mode and will turn off after 4 minutes.

Replacement Assembly Parts

When ordering parts, please provide your specific opener model number (found on the opener powerhead) or the serial number.

Tube Rail Parts Only

A – 39010R.S Parts Pack, Mounting, Orange

Turnbuckle (1 qty)

Pin, Clevis, 5/16 x 1-3/4 (2 qty)

Cotter, Hairpin, .0725 DI (2 qty)

Bolt, HH, PLD, 5/16-18 x 2 (1 qty)

Nut, 5/16-18 HX SERR FLG (1 qty)

Strap, Rail, Rect (1 qty)

Screw, SERR HWH, AB, 1/4-14 (4 qty)

Bracket, Header, Rect Rail (1 qty)

Screw, Lag, HWH, TPG, 5/16″ x1 (2 qty)

B – 39011R.S Parts Pack, Mounting, Blue

Pin, Clevis (2 qty)

Pin, Cotter (2 qty)

Screw, Self Tapping 1/4 -14 x 5/8 (3 qty)

Bracket, Header (1 qty)

Emergency Release Handle (1 qty)

Emergency Release Cord (2 qty)

Nut, Flange 3/8-16 (2 qty)

Bolt, 3/6-16 x .87 (2 qty)

D – 39012R.S Parts Pack, Clear, Belt

Cover, Belt Retainer (1 qty)

Screw, SF TP #6-18 x 3/8 (2 qty)

All Retail Openers

C – 37105S.S Parts Pack, Install, Green

Bolt, HH, PLD, 5/16-18 x 3 (2 qty)

Nut, 5/16-18 HX SERR FLG (2 qty)

Screw, Lag, HWH, TPG, 5/16″ x1 (2 qty)

Parts Pack, Insulated Stap (30 qty)

E – 37220R Safe-T-Beam Set

Transmitter Assembly, STB 1 (1 qty)

Receiver Assembly, STB 1 (1 qty)

Screw, #10-16 x 1.25 (4 qty)

Accessories

35265B.S 90ft Low Voltage Wire Spool

39902R Wired Wall Console

39165R Wireless Wall Console (Retail)

39902R Wireless Wall Console (Pro)

Replacement Powerhead Parts

Dual Bulb Models (Two-Piece Lens)

Cover, Main (1 qty)

Lens (2 qty)

Secondary cover (2 qty)

Motor Assembly (1 qty)

LED Light Assembly (2 qty)

Transformer, 120VAC (1 qty)

PCB, DC Controller (1 qty)

Power Cord, 45″ (1 qty)

ICDM Board (for Integrated Wi-Fi Models Only) (1 qty)

Battery Backup Cover Assembly (2 qty)

Battery Backup Battery (1 qty)

Dual Bulb Models (One-Piece Lens)

Cover (1 qty)

Lens (2 qty)

Motor & Opto Assembly (1 qty)

Socket, Angled Light/LED Light Assembly (2 qty)

Transformer, 120VAC (1 qty)

PCB, DC Controller (1 qty)

Power Cord, 72″ (1 qty)

Screw, M6-1 x 12 HWH THDF (3pk) (1 qty)

Screw, HHD, SLTD, TAP, #8×5/1 (3pk) (2 qty)

iDCM Control Board (1 qty)

Opto Assembly (1 qty)

Battery Only (1 qty)

Battery Backup Cover w/Screws (1 qty)

Single Bulb Powerhead & Tube Rail & Accessory Parts

Single Bulb Models

Cover (1 qty)

Lens (2 qty)

Motor & Opto Assembly (1 qty)

Socket, Angled Light/LED Light Assembly (2 qty)

Transformer, 120VAC (1 qty)

PCB, DC Controller (1 qty)

Power Cord, 72″ (1 qty)

Screw, M6-1 x 12 HWH THDF (3pk) (1 qty)

Screw, HHD, SLTD, TAP, #8×5/1 (3pk) (2 qty)

iDCM Control Board (1 qty)

Opto Assembly (1 qty)

Battery Only (1 qty)

Battery Backup Cover w/Screws (1 qty)

For specific part orders, please refer to the model number on the opener powerhead or the serial number on the front of this manual.

Frequently Ask Questions

How do I reset my Genie garage door opener after a power outage?

To reset your Genie garage door opener after a power outage, follow these steps: First, ensure the power is back on. Then, disconnect the opener from the power source for about 30 seconds to reset the system. Reconnect it to the power source. If your opener has a manual lock, ensure it’s disengaged. Finally, use your remote or wall console to open and close the door, checking for proper operation.

Can I program my Genie garage door opener to open multiple doors?

Yes, you can program a Genie garage door opener to operate multiple doors. Each button on the remote can be programmed to a different opener. Follow the standard remote programming instructions for each button, ensuring you’re near the door and opener you want to program the button for.

How long does a Genie garage door opener typically last before needing replacement?

A Genie garage door opener can typically last between 10-15 years, depending on the model, usage frequency, and maintenance. Regular maintenance, such as lubricating moving parts and checking alignment, can extend the lifespan of your opener.

What should I do if my Genie garage door opener remote is lost or stolen?

If your Genie garage door opener remote is lost or stolen, it’s important to erase its code from the opener to prevent unauthorized access. Follow the instructions in the manual to clear the memory and then reprogram any remaining remotes. Consider upgrading to a model with rolling code technology, like Intellicode®, for enhanced security.

Are Genie garage door openers compatible with smart home systems?

Many Genie garage door openers, especially newer models with integrated Aladdin Connect®, are compatible with various smart home systems. This feature allows you to control and monitor your garage door opener using a smartphone app, and integrate it with systems like Amazon Alexa, Google Assistant, and others for seamless smart home automation.